Behaviors that drive chefs batty
February 25, 2020 by DarcieWith a plethora of websites that allow people to rate their dining experience, everyone has the ability to be a restaurant critic. Most of the time chefs and restaurateurs do not react outwardly to the negativity that inevitably seems to be hurled at them. The Guardian thought it would be fair to turn the tables, so to speak, and let chefs vent on what infuriates them about the dining public.
Says chef Mark Greenaway of Edinburg’s Grazing, “Restaurants aren’t airlines – we don’t overbook. We book to capacity, pay chefs to prep the food and staff waiters accordingly.” He estimates that this happens about 20 percent of the time. In a small establishment, that can spell financial doom. Influencers also draw the ire of restaurateurs. According to Alexis Gauthier, they receive a couple of requests per day for free meals in return for posts. He turns most of them down. “The consensus is: if an influencer needs to approach you, they’re not worth working with. Some are polite, some cocky, some downright entitled. They believe their own hype.” Gauthier says it’s the long-term regulars who make a restaurant successful, not a viral Instagram post.
Chef Liz Cottam of Home in Leeds gets upset when people do not inform the staff about allergies or preferences. She notes that her restaurant can accommodate dietary requests when they are properly informed about them. “But although we do all that, you’ll still get someone with a lactose and gluten intolerance that precludes 99% of the elements on every dish who won’t tell us until the night.” Cottam explains that people will say they are allergic to nuts as they are eating a dish that might contain almonds. “Why would you not tell someone about something so severe? It terrifies me,” she notes.
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